PLAYWISE PRIVACY POLICY
Effective Date: 27th May 2024
This Privacy Policy applies to PlayWise Pty Ltd ACN 676 685 411 (‘PlayWise’, ‘we’, or ‘us’), as well as any trust with which it acts as trustee.
The policy sets out how we obtain, use and disclose personal information about you. This policy applies to the products and/or services we provide on our website and social media channels and complies with the Privacy Act 1988 (Cth) (‘the Act’).
This Privacy Policy covers Personal Information collected, used and disclosed by us about you, if you are one of the following:
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a parent or a child engaging or enquiring about engaging with us (“Participants”);
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a contractor or an employment applicant;
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an employee, except where the use or disclosure is directly related to the relationship between employer and you employee and relates to an “employee record” about you as a present or past employee.
What data do we collect?
We only collect “Personal Information” that is necessary to do so to perform our services. The type of Personal Information we may collect depends on the capacity in which you are dealing with Playwise, either as a Participant, contractor, employee or prospective employee. We may collect Personal information including:
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Identity Information such as your name, address, telephone number, and email address. We may also collect your child’s name, date of birth and interests.
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Sensitive Information relating to your child, mainly health information, may be collected where relevant to the Classes you have enrolled.
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From our employees and/or prospective employees, we may collect several types of information, including, but not limited to, employment status, gender, bank account details, emergency contact details, qualifications, previous employment details, driver’s licence numbers, car registration numbers, driving record, medical and health information, passports, leave summaries, wages and salary information, date of birth, superannuation information, tax file numbers, where relevant visa and immigration information, information relating to performance and conduct.
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From time to time, photos and video may be taken and used for marketing and promotional purposes which may include images of parents, children, other family members and employees who may be able to be identified. This information will never be published or disclosed without your consent.
What data don’t we collect?
When you enrol in our classes and pay by debit or credit card, we engage the services of payment gateway providers and we do not collect or store your bank account or debit/credit card details.
Unless detailed in this privacy policy, we don’t collect Sensitive Information such as an individual’s health, racial or ethnic origin, political opinions, membership of a political association, professional or trade association or trade union, religious beliefs or affiliations, philosophical beliefs, sexual orientation or practices.
How do we collect your Personal Information?
We collect Personal Information via a number of channels, including:
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from you when you make a telephone or online enquiry, purchase our goods and services or conduct any other business transaction with us;
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from you when you provide us with this information to us via our website, application forms, feedback forms, agreements or any other document provided to us
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when you agree to receive electronic direct mail or text messages from us;
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if you are a prospective employee, we may obtain information from your former employers, suppliers, customers, recruitment agencies, or referees nominated by you;
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where relevant to do so, and only with your explicit permission, we may obtain sensitive information in relation to your child from medical professionals, for the purpose of enabling us to better provide services to your child;
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by visiting or subscribing to any website or social media site established by us, including but not limited to Facebook and Instagram
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through analysis of the Social Media Sites conducted by us or by third parties on our behalf; and
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from our own records.
When you visit our website, we may use technologies such as cookies to record of your visit by logging your internet protocol address, the date and time of your visit to our site, the pages that you have accessed and the type of browser you were using. We use these for statistical purposes and for marketing and advertising. This type of statistical information and cookies do not identify you. Most web browsers are set to accept tracking technologies such as cookies. If you do not wish to receive any cookies you may set your browser to refuse them. However, your experience on our website may be affected.
Disclosure of Your Personal Information
The primary purposes for which your Personal Information will be used and disclosed is to enable us to:
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provide you with the goods and services requested by you
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carry out our functions as your employer (to the extent applicable to you)
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respond to your enquiries and feedback regarding our business
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monitor the performance of our business and employees, including by requesting that you participate in customer satisfaction surveys
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conduct email marketing and text messaging as well as other promotional activities
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enforce the terms and conditions of our engagement with you
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manage our database
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ensure compliance with statutory obligations.
We use and disclose information we hold about you as an employee of or incidental to our role as your employer and in accordance with applicable laws.
We may use and disclose your Personal Information to another company if:
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you have consented to the disclosure;
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such use or disclosure is required by law.
You consent to our use and disclosure of your Personal Information in the following ways:
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to third parties who may from time to time develop, upgrade or manage our database, systems, internet site and Social Media Sites;
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to third parties where we outsource any of our functions, including but not limited to development, production and/or printing of advertising and marketing material and campaigns, including where such material contains photos or video of individuals;
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as required by law.
Social Media & Third Party Websites
By engaging in any social media activity on our Social Media Sites, such as Facebook or Instagram you agree to the terms and conditions of these individual sites. Any Personal Information shared by you on Social Media Sites is generally disclosed in accordance with the terms and conditions and privacy policies of such Social Media Sites and is not controlled by us. We are not responsible for any material that has been shared by you on Social Media.
We reserve the right to remove any photos, comments or other material that we deem inappropriate or offensive from our Social Media Sites.
Our website may contain links to sites that are not operated by us. If you click a link and are directed to a third party site, we recommend you review their individual privacy policies and terms of use prior to interacting with that site.
Security
We are committed to ensuring the security of your Personal Information and we will take all reasonable steps to protect this Information from misuse, interference, loss, unauthorised access, modification or disclosure, including:
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having a robust physical security of our premises and databases/records;
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taking measures to restrict access to personnel who need that information in order for us to be able to provide our products and services; and
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technological measures, such as computer passwords, data back-up, anti-virus software and firewalls and up-to-date software.
We will take all reasonable steps to ensure your Personal Information is accurate and kept up-to-date and complete and is relevant for the purposes for which it may be used pursuant to this Privacy Policy.
When emailing or providing Personal Information to us via our website, please be aware that there are risks involved in transmitting Personal Information via the internet. Our website may contain links to other websites. We have no control over the privacy practices employed at other websites and we accept no responsibility for Personal Information provided via unsecured websites.
We cannot provide a guarantee with respect to the security of your Personal Information and we will not be liable for any breach of security or unintended loss or disclosure of information due to the website being linked to the internet.
Destruction of Personal Information
Some Personal Information may be stored for a period of time after our relationship with you has ended, if we are required to retain such information for legal purposes. When your personal information is no longer required, it will be deleted or de-identified securely.
How to check or change your details
If you wish to view the Personal Information we hold about you, or amend the Personal Information because it is inaccurate, out of date, incomplete, irrelevant or misleading, or if you wish your Personal Information to be deleted, please send your request to info@playwiseplayfullearning.com.au.
We may decline your request for access to your Personal Information in certain circumstances where required by law. If we do refuse your request, we will provide you with the rationale for our decision.
Changes to our Privacy Policy
From time to time we may amend or update this Privacy Policy. When this occurs, we will post the new version of the Privacy Policy on our website. We recommend that you periodically review this Privacy Policy so that you remain informed as to how we are protecting your Personal Information.
Complaints
If you believe that we have not complied with our obligations pursuant to the Act, or have a complaint about the use or disclosure of your Personal Information by us, please contact us with your complaint. We will discuss your concerns with you and take action as necessary to address such concerns which may include contacting us to take the matter further.
We will give you an estimate of how long it may take us to deal with the matter but we will endeavour to finalise the matter within 30 days.
If we cannot resolve a complaint to everyone’s satisfaction we recommend contacting the relevant authority being the Office of the Australian Information Commissioner, who can be contacted online at: www.oaic.gov.au/privacy.
How can you contact us?
Please contact us if you have any questions or comments about this policy or if you wish to exercise the rights you have under applicable privacy laws using the following details:
Name: Samantha Hodgkin
Position: Founder & Teacher